Refunds & Returns
We hoped it wouldn’t happen… but here we are. Our aim is to resolve any wine or delivery issue as effectively and quickly as possible for you.
If you suspect that your wine may be affected by a quality issue please contact us with the details.
Damaged or broken stock
Please check your wine at time of delivery for any damage. If you accept the delivery and receive a case of wine with one or more broken bottles, let us know within two working days of the date of delivery. Take clear photos of the damaged wine and email this to firstname.lastname@example.org.
We will contact you to resolve the issue, whether that’s with replacement wine, an account credit or part refund equal to the price paid by you for the broken bottles.
Change of mind
Single Vineyard Sellers unfortunately cannot offer a refund for a change of mind. We will determine any other claims at our discretion.
Please contact us if you have any other issue with your wine or its delivery and we will do everything possible to assist you.
If you need to be refunded for the case we will ensure that this happens when the collection is arranged. Typically we strive to have all refunds processed within 3-5 working days of your notification or from the date that the remaining wines are returned to us.